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Carolyn A. Hipkins

Thanks for visiting! Explore my site to learn more about me, my background and what I have to offer. If you have questions or would like to discuss an opportunity to work together, feel free to get in touch.

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Home: Welcome
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About Me

 Executive Assistant and Community Manager with over 10 years of experience. Highly organized; lives by calendars and lists. Strong event coordination skills having coordinated events such as community dinners, block parties and installation services.  Strong verbal and written communications skills having developed procedures and user manuals. Highly skilled in creating content and increasing members and engagement.

Home: About Me

Skills

No matter the role or project, I’m confident in the skill set I bring to the table. Take a look below to learn more about my specific abilities, and feel free to get in touch if you’d like to learn more.

Project Coordination

Calendar Management

Scheduling

Research

Meeting Planning

Microsoft Office

Google Workspace

Writing

Proofing

Editing

Special Event Planning

Canva

Social Media

HTML/CSS

Training

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Home: Skills

My Experience

Background & Expertise

February 2015 - March 2019

Website Manager (Volunteer) - Beechfield UMC

  • Designed, developed, and launched church website which had 8,758 pageviews and 7.23 pages per session.

  • Interviewed stakeholders to determine website goals and target audience.

  • Researched community demographics, Web development and Web hosting platforms.

  • Produced documentation presenting findings of research, recommendations, and final design.

  • Increased awareness of church in community by providing an online presence with updated information.

  • Increased church pre-school enrollment to full capacity of 25 students by providing an online presence and access to the online application.

  • Created and updated weekly blog with scriptures, graphics, and church news.

  • Collected Google website analytics for analytics reports.

  • Presented reports and made recommendations for improvements where needed.

April 2014 - Present

Associate Pastor | Facebook Community Manager - First Baptist Church of Glenarden – Landover, MD

  • Increased membership in official Facebook community from 9000+ to 29,000+ through interesting and engaging posts and advertising during live streaming.

  • Significantly increased Facebook engagement through consistent content posting by the Facebook community team, engagement with community members and approving posts from the members.

  • Serve as Lead for the Facebook community Content Team.

  • Brainstorm with team to create daily themes.

  • Collaborate with team to create 30-40 posts per month.

  • Write prayers and posts for the social media platforms.

  • Design graphics for social media using the Canva design web app.

  • Moderate weekly live chats for average audience of 1063 participants to ensure positive experience for all.

  • Collect and report viewing statistics for live events.

  • Engage with community members to strengthen relationships with the church.

  • Trained 10 people to moderate live chats.

  • Trained 34 people in developing content for social media platforms.

June 2011 - Present

Executive Assistant|Management Analyst - HireOne

  • Developed 160-page Docket Office Procedures manual for training and reference.

  • Developed 17-page user manual for the electronic filing portal.

  • Provide general administrative support for the Office of the Chairman of the Commission.

  • Arrange and coordinate meetings, hearings, and conferences.

  • Coordinate schedules and calendars for the Chairman, four Commissioners, the Senior Policy Advisor, and the Executive Director.

  • Conduct research for case law and administrative case information.

  • Draft memos, presentations, letters, administrative law judge settlement documents, Commission orders, and briefing materials.

  • Maintain hardcopy and electronic case files and administrative files.

  • Edit and proofread documents.

  • Provide user support for the electronic case management system.

  • Respond to procedural inquiries from miners, mine owners, and attorneys.

  • Review and screen applications for appeals and grievances ensuring completeness of information submitted.

July 2003 - December 2009

Pastor - Ames-Sudbrook UMC

  • Arranged meetings, conferences, and community events.

  • Designed, developed, and launched church website.

  • Served as content manager once site was launched.

  • Formed non-profit organization which provided food, clothing, and referrals to social services.

  • Formed partnerships with businesses, churches, synagogues, and healthcare providers to provide resources for needy families.

  • Maintained church operating records and information, compiled data for church finances, accounts, membership enrollment, budget, and fund usage.

  • Supervised the organization and implementation of all church office activities to ensure proper support of the office and staff.

  • Increased awareness of the church in the community.

  • Created a brand for the church.

  • Increased church membership by 10%.

Home: Experience
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Education

Home: Education

Wesley Theological Seminary - Washington, DC

Master of Divinity

Rutgers University - New Brunswick, NJ

Bachelor of Arts, English

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Work Samples

This section has links to articles and blog posts that I have written and a PowerPoint presentation I created.

This is a PowerPoint presentation I created for the Multicultutal Day of the agency I am contracted to. Every two years they have a day where they celebrate the various cultural heritages of the people that work there. Dwonload the presentation to see it.

This is an article I wrote for my church's magazine. It is about a new church initiative to create small groups to share the gospel of Christ and to make disciples.

This is another article I wrote for my church's magazine. This article talks about how technology can be used to make healthy connections with people.

At one point in my career journey, I thought about becoming a web designer. I took an online course through the Maryland Workforce Development Office. For my project, I had to design and develop a website. To get a job as a web designer/developer you need a portfolio. So this is the case study I wrote for this project.

This is a blog post I wrote about a tool I used for wireframing called Draw.io.

Home: Projects
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Let’s Connect

(240) 475-3351

Home: Contact
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